RTM88 takes the privacy and security of every member's personal data seriously. This page explains in detail how RTM88 collects, uses, stores and protects your information — all in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Protecting members' personal data is not merely a promise — it is a core responsibility RTM88 holds towards every Malaysian player.
Enam tunjang utama yang memandu bagaimana RTM88 menguruskan dan melindungi data peribadi setiap ahli Malaysia.
RTM88 only collects personal data that is strictly necessary for clearly defined, legitimate purposes — account registration, payment processing and legal compliance. We do not collect excessive or irrelevant data beyond what is required to deliver our services to members in Malaysia.
RTM88 tidak pernah menjual, menyewakan atau berkongsi data peribadi ahli dengan mana-mana pihak ketiga untuk tujuan pemasaran atau lain-lain tujuan komersial tanpa kebenaran nyata daripada ahli berkenaan. Ini adalah janji mutlak yang tidak pernah kami kompromikan.
Every bit of data transmitted between your device and RTM88's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's major banks, including Maybank and CIMB. Sensitive data is stored in encrypted form, never in plain text.
Every RTM88 member has the full right to access, correct, update, or request the deletion of their personal data. RTM88 provides a straightforward and transparent process for members to exercise these rights without unnecessary barriers or fees.
All data management practices at RTM88 are designed and implemented to fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. RTM88 periodically reviews our internal policies and procedures to ensure ongoing compliance with applicable local legislation.
In the unlikely event that data security may be compromised, RTM88 is committed to promptly notifying affected members in accordance with the procedures set out under PDPA 2010, and to implementing appropriate remedial actions without delay.
Important Note: This Privacy Policy explains how RTM88 ("we", "our platform") collects, uses, stores and protects your personal information ("member", "you") when you use RTM88's platform, website and services. By registering for or using RTM88, you agree to the practices described in this Privacy Policy. Please read it carefully before proceeding.
RTM88 is an online casino platform that operates with the trust and security of its members as the top priority. We understand that personal data is an extremely sensitive and valuable asset for every individual. As a platform serving hundreds of thousands of Malaysian players, RTM88 bears significant responsibility to ensure that every piece of information entrusted to us is handled with the highest level of care and diligence.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and outlines your rights as a data subject, RTM88's responsibilities as a data controller, and the procedures we follow in every aspect of managing members' personal data.
If you have any questions about how RTM88 handles your personal data, our support team is available at any time via email at [email protected] or through the in-platform live chat.
RTM88 collects various types of personal data from members to ensure our services operate correctly and securely. The following are the categories of data we collect:
Identity Data:
Contact Data:
Financial Data:
Technical and Usage Data:
RTM88 only collects data that is strictly necessary to provide our services. We do not collect sensitive information such as biometric data, health information or your political views.
Personal data collected by RTM88 is used for the following legitimate and necessary purposes:
Purpose Limitation Principle: RTM88 is committed to not using your personal data for any purpose beyond those stated above without first obtaining your additional consent.
RTM88 does not sell or share members' personal data with third parties for marketing purposes. However, in certain limited circumstances, RTM88 may need to share information with the following third parties:
In all of the data-sharing cases described above, RTM88 ensures that the receiving parties adhere to data protection standards equal to or higher than those practised by RTM88.
RTM88 implements multiple layers of technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration or destruction:
Walaupun RTM88 melaksanakan langkah keselamatan yang komprehensif, tiada sistem yang boleh menjamin keselamatan mutlak sepenuhnya. Kami menggalakkan ahli untuk turut sama menjaga keselamatan akaun mereka dengan memilih kata laluan yang kukuh dan tidak berkongsinya dengan sesiapa.
RTM88 retains members' personal data only for as long as necessary for the stated purposes, or as required under Malaysian law:
Apabila tempoh pengekalan yang berkaitan tamat, RTM88 akan menghapuskan atau memusnahkan data peribadi anda dengan cara yang selamat dan tidak dapat dipulihkan, atau menukarnya kepada format yang tidak dapat mengenal pasti individu tertentu.
RTM88 uses cookies and similar tracking technologies to enhance the user experience and gather analytical data that helps us improve our platform:
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the RTM88 platform. For more information on how to manage cookies in your browser, please refer to the help section of the browser you are using.
As a data subject under Malaysia's PDPA 2010, you hold the following rights regarding your personal data held by RTM88:
You have the right to request a copy of the personal data we hold about you. RTM88 will process your request within 21 business days.
If the personal data RTM88 holds about you is inaccurate or incomplete, you have the right to request a correction at any time.
You may request the deletion of your personal data, subject to any legal retention obligations applicable to RTM88.
You have the right to object to the processing of your personal data for direct marketing purposes at any time without having to provide a reason.
Under certain circumstances, you may request that RTM88 restrict the processing of your personal data while an investigation or dispute is pending resolution.
You have the right to receive the personal data you have provided to RTM88 in a portable, machine-readable format for transfer to another data controller.
How to Exercise Your Rights: To exercise any of the rights listed above, please contact RTM88's Data Protection Officer by email at [email protected] stating the type of request and sufficient identifying information for us to verify your identity. RTM88 will respond within 21 business days.
RTM88 takes child protection extremely seriously within the context of an online gambling platform. Our policy is clear and uncompromising:
RTM88 melaksanakan pengesahan umur semasa pendaftaran dan berhak meminta dokumen pengenalan untuk mengesahkan umur ahli pada bila-bila masa. Komitmen kami kepada perlindungan kanak-kanak adalah sebahagian daripada program permainan bertanggungjawab RTM88 yang lebih luas.
Platform RTM88 mengintegrasikan perkhidmatan daripada penyedia pihak ketiga untuk membolehkan fungsi-fungsi tertentu. RTM88 tidak bertanggungjawab ke atas amalan privasi pihak ketiga ini, tetapi kami memastikan semua mitra yang bekerja bersama kami mematuhi piawaian perlindungan data yang ketat:
RTM88 tidak bertanggungjawab ke atas kandungan, dasar privasi atau amalan mana-mana laman web atau perkhidmatan pihak ketiga yang mungkin dipautkan ke atau dari platform RTM88. Kami menggalakkan ahli untuk membaca dasar privasi setiap perkhidmatan pihak ketiga yang mereka gunakan.
RTM88 berhak meminda Dasar Privasi ini pada bila-bila masa untuk mencerminkan perubahan dalam amalan pemprosesan data kami, perubahan undang-undang atau perubahan dalam perkhidmatan yang kami tawarkan. Apabila berlaku pindaan yang material:
Continued use of the RTM88 platform after any amendments takes effect will be considered acceptance of the updated terms. If you do not agree with the changes, you must cease using the platform and close your RTM88 account before the amendment's effective date.
Sekiranya anda mempunyai sebarang pertanyaan, kebimbangan atau permintaan berkaitan Dasar Privasi ini atau bagaimana RTM88 mengendalikan data peribadi anda, sila hubungi kami melalui saluran berikut:
You also have the right to file a complaint with Department of Personal Data Protection (PDPD) Malaysia if you believe RTM88 has violated your personal data protection rights under Malaysia's PDPA 2010. We do, however, encourage you to contact us first so we can attempt to resolve your concerns directly.
This concise table helps you quickly understand what types of data are collected, the purpose behind each, and the legal basis that permits such processing.
| Data Type | Purpose of Processing | Legal Basis | Retention Period |
|---|---|---|---|
| Name & Identification Number | Pendaftaran akaun, pengesahan identiti | Pematuhan kontrak & undang-undang | Throughout the active account period + 7 years |
| Phone Number | SMS verification, account communications | Contractual compliance | For the duration of the active account |
| Email Address | Notifikasi, pemulihan akaun, pemasaran (dengan izin) | Contract & legitimate interests | For the duration of the active account |
| Payment Details | Deposits & withdrawals via TNG, DuitNow, FPX, etc. | Pematuhan kontrak & undang-undang | 7 years after the transaction |
| Transaction Records | Payment history, AML compliance | Legal obligations (AMLA) | 7 years minimum |
| Technical Data (IP, Device) | Security & fraud prevention | The legitimacy and legal standing of RTM88 | 24 months |
| Game History | Pengurusan akaun, permainan bertanggungjawab | Contractual compliance | Duration of active account + 2 years |
| Cookie Data | Platform functionality, analytics, security | Kebenaran & kepentingan sah | Varies by cookie type (30 days – 2 years) |
Compliance with PDPA 2010 is a legal obligation that RTM88 takes with the utmost seriousness and responsibility.
Akta Perlindungan Data Peribadi 2010 adalah undang-undang Malaysia yang mengawal pemprosesan data peribadi dalam urus niaga komersial. RTM88 beroperasi dalam pematuhan penuh terhadap kesemua 7 Prinsip Perlindungan Data yang ditetapkan dalam Akta ini.
RTM88 conducts a Data Protection Impact Assessment for every new process or system involving the processing of members' personal data, in order to identify and mitigate privacy risks prior to implementation.
All RTM88 staff who handle members' personal data receive regular data protection training to ensure awareness of and compliance with internal policies and the requirements of PDPA 2010.
RTM88 conducts regular PDPA compliance audits — both internally and by engaging independent external auditors — to verify that our data management practices meet all legal requirements.
RTM88 mempunyai prosedur tindak balas insiden keselamatan data yang komprehensif, termasuk protokol pemberitahuan kepada ahli yang terjejas dan kepada pihak berkuasa yang berkaitan mengikut keperluan PDPA 2010 Malaysia.
RTM88's Privacy Policy and data management procedures are reviewed at least once a year to ensure they remain relevant, up to date, and compliant with any changes in Malaysian data protection legislation.
Answers to the questions most frequently asked by Malaysian members regarding personal data protection at RTM88.
When it comes to online casino platforms, security and data privacy rarely get the attention they deserve compared to discussions about bonuses, RTP or game selection. Yet in reality, data privacy is one of the most fundamental things you should consider before registering on any platform — including RTM88. Why? Because in the context of an online casino, you're not just sharing your name and email address — you're also sharing financial details, transaction records and highly sensitive information about your gaming activity.
Bagi RTM88, perlindungan privasi bukan sekadar papan tanda di hadapan kedai — ia adalah sebahagian daripada DNA platform ini. Dari hari pertama RTM88 beroperasi, keputusan tentang bagaimana data ahli dikendalikan dibuat berdasarkan prinsip "privasi dulu" (privacy by design). Ini bermakna sebelum sebarang ciri baharu dilaksanakan atau sebarang integrasi pihak ketiga dilakukan, impak terhadap privasi ahli sudah dipertimbangkan dan diminimumkan dari peringkat rekabentuk lagi.
Many Malaysian players have experienced the uncomfortable situation of suddenly receiving spam SMS messages or emails from companies they never signed up with, or encountering ads that seem to know far too much about their online activity. This is the result of personal data being shared or sold without their knowledge. At RTM88, our position is clear and firm: we do not sell members' personal data to anyone for marketing purposes. Not ever, and not under any circumstances.
256-bit SSL encryption may sound like a technical term far removed from everyday life, but it is in fact a very concrete and important layer of protection. Imagine sending a letter in an envelope that anyone could open along the way — that is essentially what happens without encryption. With 256-bit SSL encryption, that letter is placed inside a vault that only the intended recipient can open. This is the technology RTM88 uses for every piece of information that travels between your phone or computer and our servers.
This is especially critical when you enter your Touch 'n Go eWallet account details, Maybank account number, or DuitNow information for deposits or withdrawals. Without proper encryption, this information could be intercepted by unauthorised parties. With RTM88's 256-bit SSL encryption, your data remains protected throughout its entire journey — the same security standard used by Maybank2u and CIMB Clicks to safeguard their customers' online banking transactions.
Malaysia's Personal Data Protection Act 2010 is a significant piece of legislation that many Malaysians are unaware exists. It grants you concrete rights as an individual — the right to know what data is held about you, the right to correct it if inaccurate, the right to object to its use for marketing and, in certain circumstances, the right to request its deletion. RTM88 does not comply with PDPA 2010 simply because it is a legal obligation — we comply because we genuinely believe that these rights are something every one of our members deserves.
If you've previously tried to exercise your PDPA rights with another organisation and found the process difficult or unresponsive, we want to assure you that RTM88 takes a different approach. Personal data requests — whether for access, correction or deletion — are handled by our specially trained support team, with a commitment to respond within 21 business days as required by law.
RTM88 believes that trust is built through transparency. That is why this Privacy Policy is written in plain, accessible language rather than legal jargon that obscures the real meaning. We want every member to genuinely understand what happens with their data — not simply click "Agree" without knowing what they're consenting to.
We are also committed to keeping this Privacy Policy up to date whenever there are changes to how we manage data or when relevant laws are updated. The date of the latest update is always clearly displayed at the top of this page so you know when this document was last reviewed. This is not a set-and-forget document — it is a living agreement between RTM88 and each of its members, and we take care to ensure it remains relevant and accurately reflects our actual practices.
Jika anda mempunyai sebarang soalan, kebimbangan atau cadangan berkaitan privasi dan keselamatan data di RTM88, kami sentiasa mengalu-alukan maklum balas anda. Hubungi pasukan sokongan kami di [email protected] — kami mendengar setiap suara ahli dan menggunakannya untuk menjadi lebih baik.
This Privacy Policy is part of the overall policy framework of RTM88. For a complete picture of your rights and responsibilities as a member, please also read: RTM88 Terms & Conditions yang mengawal penggunaan platform secara keseluruhan, dan RTM88 Responsible Gaming yang menjelaskan alat dan sumber yang kami sediakan untuk memastikan pengalaman bermain yang sihat dan selamat. Jika ada sebarang pertentangan antara Dasar Privasi ini dan dokumen lain, Dasar Privasi ini akan diguna pakai untuk semua perkara berkaitan data peribadi.
Join over 200,000 Malaysian players who already trust RTM88. Your privacy is fully protected — register for free today and claim your welcome bonus of up to RM888!
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